Refund policy
Refund Policy
What is Naade's Return Policy?
We offer a 100% satisfaction guarantee. If you aren't satisfied, you can return your print within 30 days. Please let us know by contacting us at orders@naade.ca and our team can assist you with your return.
How do I start a refund?
Refunds are offered to customers that are unsatisfied, receive the wrong items, or receive damaged items. If any of these apply, please contact us at orders@naade.ca with photos of wrong or damaged items and we'll sort that out for you.
Exchanges
The best way to exchange an item is to simply place a new order for the item you want and return the item you already have by contacting orders@naade.ca.
What condition does my return need to be in?
All returns must be in resalable condition, meaning prints cannot be creased, torn, or damaged.
- If the item came with a certificate or accompanying insert, it must still be included.
- If the item didn't come with additional inserts, you can return it as is, as long as it's undamaged.
- All pack in bonuses must be shipped back with the returned item.
Returns that don't meet these conditions will be sent back to you, and you'll be responsible for the return shipping fee.
How do I return a defective or faulty product?
We stand behind all of our prints. If your item is potentially defective and it's been less than 30 days since your Naade purchase, simply return the item. If it's been more than 30 days, please email orders@naade.ca to make a return.
What is your discount code policy?
If you used a discount code on your order, the value of the discount won't be credited, refunded, or transferred.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at orders@naade.ca.